Support

FlowNest is run by a small team in founding beta. You'll get a real human answer — usually within two business days.

What we can help with

Sign-in and account problems
Billing, refunds, and tier questions
Bugs and anything that looks broken
Exporting or deleting your data
Feedback and feature ideas — genuinely welcome during beta

One request: please don't paste journal entries or private reflections into support emails. We designed FlowNest so that content never reaches us — let's keep it that way. Describing the problem is enough.

Common questions

I cleared my browser and my vault is gone. Can you restore it?

Unfortunately no — and this is by design. Your vault and journal live only in your browser; we have no copy to restore. Your Soul Alignment result, if you were signed in, is restored automatically. We recommend using Settings → Data → Export regularly.

How do I move to a new device?

Sign in on the new device to restore your Soul Alignment result. For vault and journal content, export a JSON file from the old device first (Settings → Data → Export).

How do I cancel a subscription or get a refund?

Cancel any time from the receipt email link (Lemon Squeezy customer portal), or email us and we'll handle it. Refund requests within 14 days of purchase are honored.

How do I delete my account?

In the app: Settings → Data → Delete everything. It erases local data, removes your synced result from our cloud, and signs you out. Or email us and we'll do the cloud side for you.